WORLDWIDE SHIPPING

renóa will endeavour to ship all orders within 24 to 48 hours to process in the warehouse before shipping. We do not offer weekend and holiday delivery service. 
Please ensure you supply us with the correct shipping address, email, and phone number.
We use PayPal for payment, and Tim Express courier service to ensure your package gets to you safely and quickly.

We have several partners for expedition to ensure our product(s) gets to you safely and quickly. 


Singapore 1-2 business days 
Malaysia 3-7 business days
Brunei, Thailand, Vietnam 5-7 business days
Phillipine, Japan 4-7 business days
Taiwan, Hongkong 4-5 business days
 
 
Worldwide Shipping : 5-15 business days



CURRENCY, TAXES AND TAX DUTY


Orders to countries outside Indonesia might be charged fot duties and/or taxes, which are applied when your package reaches your country. We are unable to estimate the amount of duties and taxes your package will incure as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.


Product Orders

We reserve the right to accept or cancel any order(s), your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock before processing your order. 
Following the cancellation we will make sure to provide you with a refund for the amount paid to us under the cancelled (part of the) order.



Please Take Notes 

a) We use PayPal for payment (paypal.me/renoaofficial)
b) we do not cover shipping costs
c) no refunds 
d) all custom orders are produced on a made-to-order basis and we work closely with you to ensure the perfect fit for your custom pieces. Therefore, custom orders cannot be returned or exchanged - all custom order sales are final.

SHIPPING RULES AND RESTRICTIONS

Since we use third party courier service, some problems might be occur such as incomplete address, traffic shipment etc. To deal with the delay problem, customer can contact their customer service.

After you receive a receipt number, we are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.



If you have any questions regarding shipping please email our customer service team at contact@renoaofficial.com and we will happily assist you.