DOMESTIC SHIPPING






SHIPPING METHOD

For domestic shipping, we use Sicepat :  http://sicepat.com/

2. SHIPPING DURATION

০  Jakarta Area : Estimated delivery time: 1-3 working days after shipment. (regular services)

০  Other cities in Indonesia : Estimated delivery time: 3-5 working days after shipment. (depends on area)

3. SHIPPING SCHEDULE

When placing your order on http://www.renoaofficial.com, please take into consideration that we operate Monday through Saturday. Therefore, payment confirmation received on Sundays and holidays will be checked on the next business day. Please allow 1 (one) day after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. We will ship the order on the next day. You will receive a confirmation email once your order has been dispatched with tracking information.

Orders can only be delivered when the full amount of payment is received and confirmed.

4. SHIPPING FEE

Please refer to http://sicepat.com/ for domestic rates. Shipping cost will be added to your total purchase after you have checked out. Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees.

5. SHIPPING RULES AND RESTRICTIONS

Since we use third party courier service, some problems might be occur such as incomplete address, traffic shipment etc. To deal with the delay problem, customer can contact their customer service.

After you receive a receipt number, we are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.

6. TRACKING YOUR SHIPMENT

Once your order has been shipped via Sicepat you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging in your account and viewing your order.

7. PRODUCT ORDERS
We reserve the right to accept or cancel any order(s),your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock before processing your order. 

Following the cancellation we will make sure to provide you with a refund for the amount paid to us under the cancelled (part of the) order.

PLEASE NOTE : We are unable to ship your order if any problems regarding the payment occurred.